Claire Thompson
July 19, 2021

Continuous Improvement, Transport Team Style

What happens when the easyStorage Transport team get together to discuss improvements? Find out here!

On Friday July 16, 2021, the easyStorage transport team met at the new company storage facility in Uxbridge

Now able to meet, after carefully abiding by COVID regulations, the existing team from the Hanger Lane depot all attended the get-together. On the agenda?  How to continue improving the easyStorage service to customers from their perspective.

One of the company values that sets apart easyStorage, and indeed most easyGroup companies, is the careful, seamless use of technology to improve customers’ experience and make things (you guessed it!) easy.

There’s some new technology being introduced across the whole easyStorage network, which was a big topic of discussion. I’ll have to leave you with this as a ‘teaser’ - we’ll tell you more about this later, once it’s been rolled out.

The team also spent time discussing how to further improve communication with customers ahead of working with them (collecting or delivering their belongings).

At 4.8/5, the easyStorage TrustPilot profile is great, but until it’s perfect, there’s room for improvement. The team shared their experiences and ideas, some of which will be passed on to all easyStorage franchises across the country.

We’ve included a few photos of the day for you here, but it was not all plain sailing and agreement. Over the sausage and bacon rolls, coffee and tea that kicked off the day, there was much controversy. It was one of the few heated discussions of the day. In a good-natured battle, the team were split right down the middle: HP Sauce or Tomato Ketchup. (For the record, my heart’s with the ketchup crowd!)

For some things in life, there are just no simple answers!

Claire Thompson

Claire joined the easyStorage family as a blogger in August 2020 and is loving it! Her passions include writing and learning, and with easyStorage she’s learning new things fast. When not tapping at a keyboard she can be found renovating an old cottage, despite having inherited a complete lack of DIY skills from her father. She has two children, now grown up, and a dopey, loving Vizler (dog), Chester, who steadfastly refuses to do the same. She claims he’s her soulmate!

Want to learn about how we can help you with storage?

Looking for cheap self storage solutions?

Take a look below to pick your preferred booking method
Call 0800 061 4091

Speak with one of our storage consultants for best advice about your storage needs

Call us today
Book Online

Book your storage online in a few clicks. We've made that easy too! (10% discount)

Book online
Contact us

Have a question? Need a quote? click the button to fill out our contact form

Contact us
easyStorage Hiring

Our storage packages have the added benefit of free removal of your items, saving you up to £1,000. All you need to do is pack your items (or we can pack for you, supplying boxes and packing material) and we’ll pick-up your items and store them in our safe and secure easyStorage facility. Then when you are ready, we’ll deliver them wherever you need us to. You just need to give us two working days’ notice. Perfect if you are moving house, running out of space, or just need somewhere to store your stuff.  

Our storage plans provide you with a cost-effective alternative to renting your own lock-up storage space as we’ll only charge you for the storage space you need, making it cheaper for you.

We're here to help, 24/7