Claire Thompson
July 19, 2021

Continuous Improvement, Transport Team Style

What happens when the easyStorage Transport team get together to discuss improvements? Find out here!

On Friday July 16, 2021, the easyStorage transport team met at the new company storage facility in Uxbridge

Now able to meet, after carefully abiding by COVID regulations, the existing team from the Hanger Lane depot all attended the get-together. On the agenda?  How to continue improving the easyStorage service to customers from their perspective.

One of the company values that sets apart easyStorage, and indeed most easyGroup companies, is the careful, seamless use of technology to improve customers’ experience and make things (you guessed it!) easy.

There’s some new technology being introduced across the whole easyStorage network, which was a big topic of discussion. I’ll have to leave you with this as a ‘teaser’ - we’ll tell you more about this later, once it’s been rolled out.

The team also spent time discussing how to further improve communication with customers ahead of working with them (collecting or delivering their belongings).

At 4.8/5, the easyStorage TrustPilot profile is great, but until it’s perfect, there’s room for improvement. The team shared their experiences and ideas, some of which will be passed on to all easyStorage franchises across the country.

We’ve included a few photos of the day for you here, but it was not all plain sailing and agreement. Over the sausage and bacon rolls, coffee and tea that kicked off the day, there was much controversy. It was one of the few heated discussions of the day. In a good-natured battle, the team were split right down the middle: HP Sauce or Tomato Ketchup. (For the record, my heart’s with the ketchup crowd!)

For some things in life, there are just no simple answers!

Claire Thompson

Claire joined the easyStorage family as a blogger in August 2020 and is loving it! Her passions include writing and learning, and with easyStorage she’s learning new things fast. When not tapping at a keyboard she can be found renovating an old cottage, despite having inherited a complete lack of DIY skills from her father. She has two children, now grown up, and a dopey, loving Vizler (dog), Chester, who steadfastly refuses to do the same. She claims he’s her soulmate!

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