TrustPilot reviews are a really important part of the easyStorage business, giving a clear opinion of how customers view the business and an important ‘thermometer’ of the value being delivered by easyStorage teams to customers.
At time of writing, easyStorage has a TrustPilot score of 4.8 out of 5, based on 4014 reviews.
On February 24, easyStorage received its 4000th review, something to celebrate.
So what did it say?
The whole experience was very easy, from booking through to collection. Rebecca B was great in helping us to make sure we had booked the right amount of pods and in keeping us updated throughout the process. The collection team of Dan, Declan and Jake were brilliant and made the pick up stress free - all were thorough, careful and friendly. Thank you!
Date of experience: 23 February 2023
easyStorage CEO Tim Slesinger and the easyStorage team responded, of course.
4.8 is great, and things will always go wrong sometimes. The easyStorage business has to factor in multiple customers' needs, deal with traffic, road conditions, road closures and all of the normal business matters like staff wellness.
It’s what our teams do about it that matters. Indeed, on the same day as we received our 4000 review, we also had one that read:
The move didn't go according to plan and the EasyStorage guys did a phenomenal job in adjusting to a difficult situation. Cheers guys. Top job.
For easyStorage this is a ‘proof of concept’. easyStorage teams are franchisees. They are bought into the success of the company, have a lot of ‘skin in the game’.
The easyStorage teams look forward to nudging that score up to 4.9. If you believe you could be up to joining the team and rise to that challenge:
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