easyStorage is fully operational.
We have been reviewing the Government guidelines, information from BAR and looking at best practice across the Removals and Storage industry to ensure that we are following guidance and acting in an appropriate manner to ensure customers and colleagues are kept safe.
The health and wellbeing of our people and customers is our top priority, so we’re following Government and medical advice to put safety first. We are taking the following measures to ensure safety:
•We’re checking with our teams daily to confirm that they don’t have any flu-like symptoms, aren’t self-isolating, and haven’t been to high-risk areas. If they answer “yes”, they won’t visit your home.
•The day before a scheduled appointment, we’ll contact you to ask if anyone living at your address has been asked to self-isolate, is shielded or has flu-like symptoms. If anybody responds with “yes”, then the visit will be rescheduled to a future date. If between the call and the visit anybody at your address develops symptoms you must advise us immediately.
•Strict hygiene measures for our teams have been implemented. These include anti-bacterial hand wipes/gel, the wearing of latex gloves and face masks as standard kit when entering your home.
•We are adhering to social distancing rules. We request that you are not in the same room as any of our team members and respect the two-meter rule at all times.
•Our teams will not ask you to sign our electronic tablet – they will do this on your behalf with your consent.
•Where possible, please leave doors open and provide unencumbered access to any areas of your property our teams need to enter.
•Where we are collecting items, please ensure items are packed as much as possible and ideally located together is a room in your home so we can remove them quickly and efficiently.
By following these measures we can help reduce the spread of the Coronavirus and protect our people, customers and the NHS.
Please call 0800 061 4091 if you have a collection or return with easyStorage and are self isolating.
Please keep safe.