Alex Fulcher
October 31, 2023

A Month of Excellence: easyStorage's Five-Star Trustpilot Triumph

A round-up of our top Trustpilot reviews from October and exactly what they mean for the team at easyStorage.

One of our proudest achievements and aims here at easyStorage is our customer experience. That goes beyond our customer experience team but to every part of their self storage journey and every staff interaction - it must be excellent! We achieve this regularly as seen through our Excellent score on Trustpilot! From our latest batch of October reviews (of which 90% were rated 5 stars), we can see some common threads throughout of what our customers appreciate the most about easyStorage. This month the special mentions went out to our amazing staff, professionalism in all circumstances, top communication and the careful handling of all customers' belongings.

Friendly and Considerate Staff

In several reviews, customers highlighted how polite, friendly, and considerate our staff members are. As one reviewer named Julie wrote:

"Having chosen easyStorage, the gentlemen, who arrived at the time arranged, proved to be considerate, respectful of property items being removed and indeed myself. Consulted and informed me as to the process being undertaken. All items safely stored and wrapped to protect surfaces."

Our staff's friendliness and respectful attitudes make the entire storage process smooth and stress-free for customers. We ensure our team members are trained to be courteous and handle customers' possessions with care.

5 star Trustpilot review graphic from Julie over image of lady holding easyStorage tape

Efficient and Organised Mobile Storage Service

In addition to friendly service, customers value efficiency and organisation. As another reviewer commented:

"Wonderful and helpful staff who were so good and specifically organised about bringing my belongings in from storage to my end address, and then putting them where they needed to go in my home. I couldn't have managed without such help and it made unpacking for me massively easier."

By being efficient in offering mobile storage and remaining organised in our collection, storage, and delivery processes, we simplify the experience for customers.

Careful Handling of Possessions

Customers also appreciate that we handle their possessions with the utmost care. As one reviewer named Onyinye wrote: 

"I was also grateful to note that my belongings looked exactly as I had left them in storage a year ago. Wonderful service!"

Our team takes great care in packing, transporting, and storing items to prevent any damage. Customers can trust us to protect their belongings.

Going the Extra Mile 

Some reviews mentioned how our staff goes above and beyond to provide exceptional service. As reviewer Mo described:

"The weather was awful and poor [easyStorage staff] had to fight the wind and rain to load our possessions plus they had to negotiate outdoor stairs! They were both extremely friendly, polite and professional. We are very impressed with the service."

No matter the circumstances, our team remains committed to customer satisfaction. We pride ourselves on going the extra mile no matter the weather, sun, rain, storm or snow - we know what we’re doing.

5 star Trustpilot review graphic from Mo over image of happy family playing in boxes

Seamless End-to-End Service

From collection to storage to delivery, we strive to make the entire experience seamless for the customer. As one reviewer named Jan stated:

"The staff were extremely helpful. From beginning to end, everything was smooth and easy. They were very hand, clear communication and great service. I'm so happy with the service, I will always use Easystorage."

By excelling at every stage, we provide complete peace of mind. Customers can rely on us for a smooth, simplified storage experience.

5 star Trustpilot review graphic from Jan over image of happy couple packing boxes

Affordable and Transparent Pricing

We also make an effort to keep our pricing affordable and transparent, as highlighted by reviewer Viva T:

"Please remain affordable!"

Customers can trust that our prices will remain fair and clear.

At easyStorage, customer satisfaction through friendly, efficient, careful, and affordable service is our number one priority. We deeply appreciate all the 5-star reviews we receive, as they validate our commitment to excellence. Our entire team works hard every day to earn customers' trust and ensure every storage experience exceeds expectations.

Alex Fulcher

Alex joined the easyStorage family after landing her dream role as the social media and content manager in September 2021. She has a creative and entrepreneurial spirit, finding her way through various industries: from theatre to charity work. From helping her fathers' family business, she has always known that amazing people are the foundations for any successful business - proven by the likes of easyStorage. She enjoys walking her handsome dog Leo, reading and going to the theatre. This is of course, when she is not travelling the world jumping out of planes or scuba diving with Turtles, which she says are bigger than any of our easyStorage boxes!

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